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Dr. Ankie Hoefnagels
Dr. Ankie Hoefnagels is Professor at Zuyd University of Applied Sciences in the Netherlands where she chairs the research center Global Minds at Work. It is her mission to support young professionals in developing their global and intercultural competence. She develops evidence-based education and research projects with co-authors and in co-creation with industry partners. Since 2008, Dr. Hoefnagels has built up a track record within the International Relationship Management research center with research into & #40;the development of& #41; international competencies, the development of educational tools in this field and the building of a national and international knowledge network. Dr. Hoefnagels has successfully developed educational tools to enhance students and staff’s global mindset, such as the Global Mind Monitor & #40;more than 20000 users& #41; and the Curious People blog platform. Her publication record covers, among others, a textbook about intercultural communication in the hotel and tourism industry, multiple book chapters and an award-winning paper in the Journal of Service Management & #40;1800+ citations& #41;.     Synopsis lecture: How to incorporate intercultural competence in your teaching The current COVID-19 pandemic has only increased the urgency of a global mindset. Knowledge is needed to support current and future professionals in this. We want to develop this knowledge in cooperation with professional practice and translate it into attractive educational concepts". In this session, an overview of developmental models for intercultural/global competence will be presented.  Next, a range of examples and good practices is provided of how these competences of young professionals can be developed in higher education. Finally, the crucial role of the teacher in the development of intercultural competence is highlighted.

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